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PRIVACY POLICY

Effective Date: 14 January 2024

NexusBridge Support (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI chat bot and support agents via various channels including email, phone call, SMS/MMS text, and any other platforms we may use to provide our services. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us when you use our services. This may include:

  • Personal details (e.g., name, contact information)
  • Content of communications (e.g., messages, feedback)
  • Preferences and interests related to our services

Automatically Collected Information

When you use our services, we may automatically collect certain information, including but not limited to:

  • Usage details (e.g., interaction with our services)
  • Device information (e.g., IP address, browser type)
  • Location data (if you permit us to collect such information)

Use of Information

The information we collect is used to:

  • Provide, maintain, and improve our services
  • Tailor our AI chat bot solutions to your needs
  • Communicate with you about our services
  • Analyze and understand how our services are used

Sharing of Information

We may share information:

  • With third-party service providers who perform services on our behalf
  • With business partners to offer you certain products or services
  • For legal reasons, such as to comply with legal obligations or protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information from unauthorized access, use, or disclosure.

Your Rights

You have certain rights regarding the personal information we hold about you, including the right to access, correct, or delete your information, subject to certain exceptions.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Effective Date” at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@nexusbridgesupport.com.

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.